All tickets purchased are non-refundable. Tickets must be redeemed for the specific party that was purchased. Tickets cannot be used to attend another party at a later date. Deposits for private parties are non-refundable. In the event that a party must be rescheduled, Painter’s Palette must be notified at LEAST 5 business days in advance. Any notice of change of date after 5 business days prior to a party may will not be honored.